Support Center

Several factors can affect your internet speed including network congestion, WiFi interference, outdated equipment, or background applications. Try connecting directly via ethernet, restarting your modem, or running a speed test at different times.

First, check all cable connections and ensure your modem lights are normal. Try restarting your modem by unplugging it for 30 seconds. If issues persist, check our service status page or contact support.

Your bill is generated on the same date each month and payment is due within 30 days. You can view your billing date and payment history in your customer portal or on your monthly statement.

We accept credit cards, debit cards, EFT, and direct debit. You can set up automatic payments through your customer portal to ensure your service is never interrupted.

Standard residential installations typically take 2-4 hours. Business installations may take longer depending on complexity. Our technician will provide an estimated timeframe when they arrive.

Yes, someone over 18 must be present during the entire installation process to provide access and sign off on the completed work.

You can upgrade or downgrade your plan through your customer portal or by contacting our support team. Plan changes typically take effect on your next billing cycle.

Yes, we offer service transfers to new addresses within our coverage area. Contact our support team to check availability and schedule the transfer.