Privacy Policy

1.1 Purpose FiberPulse respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services and website. 1.2 Application This policy applies to all users of FiberPulse services, visitors to our website (www.fiberpulse.co.za), and any related services. By using our services, you agree to the terms of this Privacy Policy. 1.3 Amendments We may amend this Privacy Policy from time to time. Changes will be posted on our website and become effective from the date of publication. Your continued use of our services constitutes acceptance of any amendments.

In this Privacy Policy, the following terms have the meanings shown below: - "Consent" — Any voluntary, specific, and informed expression of will giving permission for the processing of personal information. - "Direct Marketing" — Approaching a data subject (in person, by mail, or electronic communication) to promote or offer goods or services. - "Operator" — A third party who processes personal information on our behalf under a contract or mandate. - "Personal Information" — Any information that identifies you or can be used to identify you, including: - Name, email address, physical address, telephone number - Financial information (banking details, invoice information) - Location information - Account information - Correspondence of a private or confidential nature - "POPIA" — The Protection of Personal Information Act, 2013 (including regulations and codes of conduct). - "Processing" — Any operation performed on personal information, including collection, recording, storage, updating, retrieval, use, dissemination, or destruction. - "Services" — The internet services provided by FiberPulse. - "We," "Us," "Our" — FiberPulse (Pty) Ltd. - "You," "Your" — The user or customer.

3.1 Responsible Party FiberPulse is the responsible party for the processing of your personal information in terms of POPIA. 3.2 Contact Details - Email: support@fiberpulse.co.za - Website: www.fiberpulse.co.za - Information Officer: [to be appointed]

4.1 Personal Information We collect the following personal information: - Identity Details: Full name, date of birth, identity number - Contact Details: Email address, physical address, telephone number - Account Information: Service type, payment details, account history - Financial Information: Bank account details for debit orders 4.2 Automatically Collected Information When you visit our website, we may automatically collect: - IP address, browser type, operating system - Location information - Usage patterns and preferences - Cookies (see Section 11) 4.3 Information from Third Parties We may collect information from: - Credit bureaus - Payment processors - Network providers (for service delivery)

5.1 Purposes We process your personal information for the following purposes: a) Contractual Obligations - To enter into and perform our service agreement with you - To provide and maintain internet services - To process payments and billing b) Legal Compliance - To comply with RICA (Regulation of Interception of Communications Act) - To comply with FICA (Financial Intelligence Centre Act) - To respond to legal requests from authorities c) Legitimate Interests - To improve our services and customer experience - To prevent fraud and ensure network security - To conduct network performance analysis d) Direct Marketing - To send you promotional content about our services (you may opt out at any time) e) Customer Support - To respond to your queries and provide technical support - To notify you of service changes or updates 5.2 Consent Where we need to process your information for purposes not listed above, we will obtain your written consent first.

6.1 Direct Collection We collect personal information directly from you when you: - Register for an account - Order our services - Contact our support team - Complete forms on our website 6.3 Indirect Collection We may collect information from other sources where: - You have given written consent - It is necessary for service delivery - It is available in public records - It is more practicable than collecting directly

7.1 Third-Party Processors We may share your information with operators who perform services on our behalf, including: - Payment processors - Network infrastructure providers - Customer satisfaction survey providers 7.2 Legal Obligations We may disclose information to: - Law enforcement agencies - Regulatory authorities - Courts or tribunals - Attorneys and legal representatives 7.3 Business Transfers If FiberPulse is sold or reorganised, your information may be transferred to the new owner. 7.4 Aggregated Data We may share aggregated, anonymized information about usage patterns. This data cannot identify you. 7.5 No Sale of Data We will not sell your personal information to third parties without your prior written consent.

8.1 Access You have the right to request access to the personal information we hold about you. 8.2 Correction You have the right to request correction of inaccurate or misleading personal information. 8.3 Objection You have the right to object to the processing of your personal information on reasonable grounds. 8.4 Withdrawal of Consent You may withdraw consent for processing where consent was the legal basis. Note: This does not affect processing that occurred before withdrawal. 8.5 Complaints You have the right to lodge a complaint with the Information Regulator: - Website: https://inforegulator.org.za - Email: complaints@inforegulator.org.za 8.6 Data Removal You may request removal of your personal information, subject to legal retention requirements. Note: Active accounts cannot have all information removed as it is required for service delivery.

9.1 Protection Measures We implement the following security measures: - Encryption of sensitive data - Access controls and authentication - Regular security audits - Firewalls and intrusion detection 9.2 Operator Security We ensure that third-party operators processing your data: - Have adequate security measures in place - Treat your information as confidential - Notify us immediately of any security breach 9.3 Data Breaches If a security breach occurs, we will: - Identify affected users - Notify you promptly via email or phone - Provide steps to protect yourself 9.4 Retention We retain your personal information: - For as long as you have an active account - As required by law (e.g., tax records) - Until you request deletion (subject to legal obligations) 9.5 Destruction When we no longer need your information, we will securely destroy or delete it.

Your personal information may be transferred to servers outside South Africa for storage or processing. By using our services, you consent to such transfers. We will ensure adequate protection for your data in accordance with POPIA.

11.1 What Are Cookies Cookies are small text files transferred to your device to remember your preferences and improve your experience. 11.2 How We Use Cookies We use cookies to: - Distinguish you from other users - Remember your last session - Analyse website traffic and usage - Customise content to your preferences 11.3 Managing Cookies You can disable cookies in your browser settings. However, this may limit your access to certain website features.

12.1 Your Choice We may use your information to send you promotional content. You have the right to opt out at any time by: - Emailing support@fiberpulse.co.za - Using the opt-out link in marketing emails 12.2 Third-Party Marketing We will not share your information with third parties for their marketing purposes without your explicit consent.

13.1 Take-Down Notifications FiberPulse has appointed the Internet Service Providers' Association (ISPA) as our agent for receiving take-down notifications in terms of the Electronic Communications and Transactions Act. ISPA Contact Details: - Telephone: 010 500 1200 - Email: complaints@ispa.org.za 13.2 Website Notice Our website states that ISPA is the nominated agent for receiving notifications of alleged unlawful activities.

This Privacy Policy is governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

For any queries regarding this Privacy Policy, to exercise your rights, or to make a complaint: FiberPulse - Email: support@fiberpulse.co.za - Website: www.fiberpulse.co.za