Privacy Policy

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, address, phone number, and email address
• Government-issued identification numbers
• Payment and billing information
• Service preferences and account settings
• Communications with our customer support team

2.2 Usage Information

We automatically collect information about your use of our services:

• Internet usage data and bandwidth consumption
• Connection logs and network performance metrics
• Device information and network configuration
• Website visit data and browsing patterns (aggregated)

2.3 Technical Information

To provide and maintain our services, we collect:

• IP addresses and network identifiers
• Equipment serial numbers and firmware versions
• Network diagnostics and performance data
• Security event logs and threat detection data

3.1 Service Provision

• Provide, maintain, and improve our fiber internet services
• Process payments and manage your account
• Provide customer support and technical assistance
• Monitor network performance and troubleshoot issues

3.2 Communication

• Send service notifications and account updates
• Respond to your inquiries and support requests
• Provide information about new services and features
• Send marketing communications (with your consent)

3.3 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and acceptable use policies
• Respond to legal requests and court orders

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, technical support vendors, and network infrastructure partners.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to the same privacy protections.

5.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure network infrastructure and firewalls
• Regular security audits and vulnerability assessments
• Multi-factor authentication for system access

5.2 Organizational Measures

• Employee training on data protection and privacy
• Access controls and need-to-know principles
• Incident response and breach notification procedures
• Regular review and update of security policies